Not resolved

My aunt had purchased a gas fireplace that I'd been wanting for years! I was so pleased to have found it there and at a good price.

She ordered it for me with my name and address as the shipping information. They either put her order on hold or cancelled it altogether without even notifying her! They said they wouldn't ship the order because it wasn't going to the purchaser. Great way to buy a gift for a loved one!

NOT!!! I was so upset!

I thought I would never get my fireplace, but for them not to have even notified her is beyond excusable! They should have issued a bonus on top of her refund!

Reason of review: Order processing issue.

Company wrote 0 public responses to the review from Nov 18, 2017.
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