Factory Buys Direct Phone Numbers and Emails

Toll-Free Number:

  • (855) 607-6557
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Factory Buys Direct Emails:

Customer Service
General Info
Is this your business?
PissedConsumer Club

Contact Information

Factory Buys Direct Website:

Factory Buys Direct Help Center:

Corporate Office Address:

Factory Buys Direct
2701 Industrial Dr
Bowling Green, Kentucky 42101
United States

Other Info (opening hours):

Hours:

Monday-Friday: 7:30am-4:30pm (CST)

More contact details

Factory Buys Direct Customer Service Reviews

1.2 / 5
Bad
Steve S Jfu
Issues not resolved from Oct. 17th 2023
stars-rating stars-rating stars-rating stars-rating stars-rating
2.8

bought a propane heater in sept. direct from them.

did not install till Oct. did not work. contacted them they sent me a return label and I sent the heater back, they received on Oct., 17th 2023. I give them about a month, then I started contacting every week.

!st week a foreign speaking lady told me that they had not fixed my heater yet and that she would send me a new one that friday-did not and has not hened as of 12-28-23. CUSTOMER SERVICE GIRLS VERY NICE BUT HANDS ARE TIED. i was nice for about 5 weeks after being told the computer sytem went down-they were having troubl
e print a shipping label. the shipping label crap still going on today as of 12-28-23 per customer service mgr.

which i spoke to on Thursday and today thursday 12-28. she told me Thurs. she would get a label printed either Fri. ooTues-26th.

which did not happen. BUYERS BEWARE

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Ben E Hmj
Not able to get replacement part
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I have been waiting a month to receive a remote control for my gas log set. Poor customer service.

Do not order from this company. Will probably need to file a complaint with the BBB to get my issue resolved.

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How Good is Factory Buys Direct's Customer Service?

Kionte Rid
Kionte Rid
Feels Disappointed | Dec 06, 2022

Furious! Poor customer service! Cannot reach by telephone!!

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Kionte Rid
Kionte Rid
Feels Disappointed | Nov 23, 2022

Customer service phone is a recording g that hangs up on you!

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Summary of Factory Buys Direct Customer Service Calls

98 TOTAL
CALLS
04:23 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Factory Buys Direct?

Shipping and Delivery Question:

  • “Non delivery of purchase”
  • “Matress(boxer) has not arrived”
  • Wrong shipping address

Return/ Replace Question:

  • “Fireplace Blower installation”
  • “Return of goods”
  • “My duluth ventless gas foreplace I bought in January will not come on”

Product/ Service Question:

  • “Phone numbers don't work. No one answers”
  • “Missing and damaged parts on stove”
  • “Missing product”

Payments and Charges Question:

  • “To make an over due payment”
  • “Payment”
  • “Responding to an email aa to whether Id like to go ahead with my purchase as Iv already made an afterpay payment and you do not deliver to my postcode”

Request for Information Question:

  • “Complaint about my delivery,missing parts”
  • “I purchased a model FDLR18-1 for my patio. The question I have is if the pilot gets blown out will the gas shutoff automatically?”
  • “Because I'd like to speak to them about my orders that I have ordered”

Refund Question:

  • “Demand a full refund including extra freight costs”
  • “REFUNDING ISSUE”
  • “Refund”

Staff Question:

  • “Need a copy of my purchase for re embursmentfrom building manager due to ceiling collapsed”
  • “Customer service”

Activation/ Cancellation Question:

  • “Cancel order 10278”
  • “Cancelled order”

Account Question:

  • “Deluth Forge gas log insert issues”

Other Question:

  • “You haven't responded to my email”
  • “Purchased”
  • “Equally”

About

Related Companies

Duluth Forge, Procom Heating, Englands Stove Works, Avenger, Fire Pit Art

Summary

Factory Buys Direct is an online retailer which offers different kinds of products at discount prices. The company get its goods directly from the factories or manufacturers. Factory Buys Direct sells Forced Air Heaters, Electric Heaters, Vent-Free Heaters Space Heaters and Fireplaces, Wood Burning Heaters and different accessories, etc. The company is an authorized distributor ProCom. Factory Buys Direct is based in Canton, Georgia. Within the USA the company offers free delivery. The products can be returned during 30 days after purchase.

Factory Buys Direct reviews and complaints

Factory Buys Direct is ranked 644 out of 2906 in Appliances and Electronics category

Area Served

USA, Australia

Payment Methods

American ExpressDiscoverMasterCardVISA

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