Ordered 2 propane heaters only to be charged no get heaters that were defective, one had an Ignitor that was all corroded from a battery that was in it. And the other one leaks gas from the inside.
We have tried multiple times to get in contact with them about trturning and we keep getting told you will get a return label mailed to you. Now we get no response from email or phone.
the same person every time answers the phone and her response was I will go to the department myself and get a return label and send it to you by my personal email address and that was 6 days ago. Will not ever buy from them again.
This reviewer shared experience about poor customer service and wants this business to issue a full refund as the author lost $176. The author is overall dissatisfied with Factory Buys Direct. The most disappointing about procom heater from Factory Buys Direct was being lied to Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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